Privacy policy

Filoteso ("we", "us", "our") operates the website https://www.filoteso.co.in. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or shop with us, in accordance with the Information Technology Act, 2000, the IT (Reasonable Security Practices and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023.

Information We Collect

  • Personal details you provide: name, email address, phone number, shipping/billing address
  • Order information: items purchased, order history, payment status (payment details themselves are processed securely by our third-party payment gateway and are not stored on our servers)
  • Automatically collected data: IP address, browser type, device information, and browsing behavior via cookies and similar technologies

How We Use Your Information

  • To process and fulfil your orders, including shipping and returns
  • To communicate order updates, offers, and customer support
  • To improve our website, products, and shopping experience
  • To comply with legal obligations

Sharing of Information We do not sell your personal information. We may share necessary details with:

  • Shipping and logistics partners, to deliver your order
  • Payment gateway providers, to process transactions securely
  • Shopify, our e-commerce platform provider, which processes data on our behalf We do not share your data with third parties for their own marketing purposes without your consent.

Cookies Our website uses cookies to remember your cart, preferences, and improve site performance. You can disable cookies through your browser settings, though this may affect site functionality.

Data Security We use industry-standard measures, including Shopify's secure infrastructure and SSL encryption, to protect your personal information from unauthorized access, alteration, or disclosure.

Your Rights You may request access to, correction of, or deletion of your personal data by writing to us at support@filoteso.co.in. We will respond to such requests within a reasonable timeframe as required by applicable law.

Data Retention We retain your personal information only as long as necessary to fulfil the purposes described above or as required by law.

Grievance Officer In accordance with the Information Technology Act, 2000 and rules made thereunder, the contact details of the Grievance Officer are: Grievance Officer, Filoteso Email: support@filoteso.co.in Phone: +91 93109 66458

Changes to This Policy We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last Updated" date.