Shipping policy
We aim to get your Filoteso order to you as quickly and safely as possible. Please review the details below before placing your order.
Order Processing All orders are processed within 2–3 business days of order confirmation (excluding Sundays and public holidays). You will receive an email/SMS confirmation once your order is packed and handed over to our courier partner, along with tracking details.
Delivery Timelines
- Standard Shipping (across India): 8–10 business days after processing
- Delivery timelines are estimates and may vary based on your location and courier serviceability
Shipping Address Please ensure your delivery address, including pin code and phone number, is complete and accurate at the time of checkout. Filoteso is not responsible for delays, non-delivery, or additional charges resulting from an incorrect or incomplete address provided by the customer.
Possible Delays While we strive to deliver within the stated timelines, delays may occasionally occur due to factors beyond our control, including but not limited to weather conditions, courier/logistics issues, regional restrictions, or high order volume during sale periods. We appreciate your patience in such situations.
Order Tracking Once your order is shipped, a tracking link will be shared via email/SMS so you can follow your package's journey in real time.
Shipping Charges Applicable shipping charges (if any) will be clearly displayed at checkout before you complete your purchase.
Undelivered/Returned Shipments If a package is returned to us due to an incorrect address, refused delivery, or the customer being unreachable after multiple delivery attempts, we will contact you to arrange reshipment. Additional shipping charges may apply for reshipment in such cases.
For any shipping-related queries, reach out to us at support@filoteso.co.in.