Refund policy
At Filoteso, customer satisfaction is important to us. Please read our return and refund terms carefully before placing an order.
Return/Exchange Window We accept return or exchange requests within 7 days of delivery. To be eligible, the item must be:
- Unused, unwashed, and unworn
- In its original condition with all tags, labels, and packaging intact
- Accompanied by the original invoice/order confirmation
Non-Returnable Items The following are not eligible for return or exchange:
- Innerwear and items marked as non-returnable due to hygiene reasons
- Products purchased on final sale/clearance
- Customized or made-to-order items
How to Request a Return Email us at support@filoteso.co.in with your order number and clear photos/videos of the product. Our team will review the request within 24–48 hours and share the next steps, including the return pickup or drop-off address.
Damaged or Wrong Item Received If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with an unboxing video and photos. Once verified, we will offer a free replacement or a full refund, at your preference.
Refunds Once the returned item is received and inspected, refunds are processed within 5–7 business days to the original payment method. For Cash on Delivery (COD) orders, the refund will be issued via bank transfer or UPI, and we will request your account details for this purpose. In some cases, we may offer store credit instead of a refund, at the customer's choice.
Order Cancellation Orders can be cancelled free of charge as long as they have not yet been shipped. Once an order is dispatched, it cannot be cancelled, but our standard return policy will apply after delivery.
Address Responsibility Please double-check your delivery address before confirming your order. Filoteso is not responsible for orders delayed, misdelivered, or lost due to an incorrect or incomplete address provided by the customer. Additional charges for reshipment due to address errors may apply.